Refund policy

Return & Refund Policy

Effective Date: January 1, 2023

Welcome to HammieHome. We want every customer to shop with confidence. If you are not completely satisfied with your purchase, we are here to help with our straightforward 30-day return and refund policy.

1. Return Eligibility

We gladly accept returns within 30 calendar days of the delivery date.

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Include all original packaging, tags, and accessories.
  • Not show signs of misuse, damage, or alteration caused by the customer.

Products returned without prior approval may not be eligible for a refund.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personalized or custom-made products.
  • Gift cards.
  • Clearance or final sale items.
  • Products showing signs of use or improper handling.

3. Return Process

To initiate a return:

  1. Contact our customer support team at support@hammiehome.sbs.
  2. Include your order number and the reason for your return.
  3. If applicable, attach clear photos showing the product condition.
  4. Our support team will provide detailed return instructions.

Please do not return products without receiving authorization.

4. Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Processing time may vary depending on your payment provider or financial institution.

5. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.

Please provide:

  • Your order number
  • Photos of the product
  • Photos of the shipping package

We will arrange a replacement or full refund at no additional cost.

6. Exchanges

We currently replace items only if they are defective, damaged during shipping, or incorrect.

7. Order Cancellation

Orders may be canceled before shipment.

Once an order has entered processing or has been shipped, cancellation requests may no longer be possible.

8. Contact Information

HammieHome

Website: https://hammiehome.sbs

Email: support@hammiehome.sbs

Phone: +1 519 429-4970

Address:

338 1st Ave W

Vancouver, BC V5Y 3T7

Canada